Updated 8 May 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
This inspection was carried out by one inspector and an assistant inspector.
Service and service type: The service is a domiciliary care agency registered to provide personal care and support to people in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because we needed to be sure the registered manager and staff would be available to meet with us.
Inspection site visit activity started on 05 March 2019 and ended on 06 March 2019. We visited the office location on 05 March 2019 to see the registered manager and to review care records and policies and procedures.
What we did:
Before the inspection, we reviewed information we had received about the service since the last inspection. This included any notifications we had received from the service and feedback we requested from external agencies including the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
During the office visit, we spoke with the registered manager, the service manager and a member of staff. After our inspection we spoke with a healthcare professional involved in one person’s care.
Some information we requested was not available to view during our inspection, including the training matrix and recruitment files. We received this information after our inspection.