5 March 2019
During a routine inspection
People’s experience of using this service:
We were not able to speak with either people using this service however our findings suggested the quality and safety of the service remains inconsistent. A staff member told us they felt supported and showed care and concern for the person they supported. A healthcare professional spoke positively about the service and its benefits for a person. Another person continued to experience late calls and this issue had not been adequately addressed as found at our last inspection in June 2018. Records were not accurately maintained and staff had not received all training relevant to the support they provided.
The provider had gathered people’s feedback on occasions and this was often positive. Improvements were still required to systems and processes to ensure people consistently received a good, safe and effective service.
More information is in the full report.
Rating at last inspection: Requires Improvement; June 2018.
Why we inspected: We inspected this service as this was scheduled based on the previous inspection rating.
Enforcement: This inspection identified a continued breach of the regulations around governance. We found the provider was also in breach of their conditions because they had failed to appropriate notify the Commission of a change to their registered location. Please see the end of the full report for action we have told provider to take.
Follow up: After our inspection we shared our findings with the local authority. We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk