Brightwater Care & Support Ltd

Updated 10 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 19 January 2023 and ended on 20January 2023. We visited the location’s office on 19 January 2023.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

We used information gathered as part of a monitoring activity that took place on 8 November 2022 to help plan the inspection and inform our judgements.

During the inspection

We spoke with 1 person about their experience of the care provided. We spoke with the registered manager and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included the person’s care records and some of the providers policies and procedures. We looked at records relating to the quality monitoring of the service, which included the person’s views about the service they received.

Updated 10 February 2023

About the service

Brightwater Care & Support Ltd. is a domiciliary care service providing the regulated activity personal care, which is help with tasks related to personal hygiene and eating, in people’s own homes. At the time of our inspection there was 1 person receiving personal care using the service.

People’s experience of using this service and what we found

The person received safe care and support. Risk assessments were in place and reviewed regularly with the person. The registered manager understood safeguarding procedures. Policies and procedures were in place to support safe practices, which included staff recruitment, infection prevention and medicine management. The person received support with their medicine consistent with their assessed needs. The person received a reliable service and any changes were agreed with them.

The person had been involved in the assessment of their needs and had signed their care and support plans. The person told us both their physical and mental health had improved with the support and encouragement of the registered manager, which included their liaising with health care professionals on their behalf.

The person was supported to have maximum choice and control of their lives and was supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The person was treated with respect and kindness by the registered manager.

The person told us they were involved in all decisions about their care and support, and the service they received had a positive impact on their life. The provider had a complaint policy and procedure. The person told us they had no concerns about the service they received.

The nominated individual and the registered manager monitored the quality of the service, which included a range of audits to monitor the delivery and recording of care. Surveys were used to seek feedback about the service. The registered manager was committed to the delivery of good quality care, and the continuous development of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 29 November 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.