We carried out a review of the data available to us about Brightwater Care & Support Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Brightwater Care & Support Ltd, you can give feedback on this service.
Brightwater Care & Support Ltd. is a domiciliary care service providing the regulated activity personal care, which is help with tasks related to personal hygiene and eating, in people’s own homes. At the time of our inspection there was 1 person receiving personal care using the service.
People’s experience of using this service and what we found
The person received safe care and support. Risk assessments were in place and reviewed regularly with the person. The registered manager understood safeguarding procedures. Policies and procedures were in place to support safe practices, which included staff recruitment, infection prevention and medicine management. The person received support with their medicine consistent with their assessed needs. The person received a reliable service and any changes were agreed with them.
The person had been involved in the assessment of their needs and had signed their care and support plans. The person told us both their physical and mental health had improved with the support and encouragement of the registered manager, which included their liaising with health care professionals on their behalf.
The person was supported to have maximum choice and control of their lives and was supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The person was treated with respect and kindness by the registered manager.
The person told us they were involved in all decisions about their care and support, and the service they received had a positive impact on their life. The provider had a complaint policy and procedure. The person told us they had no concerns about the service they received.
The nominated individual and the registered manager monitored the quality of the service, which included a range of audits to monitor the delivery and recording of care. Surveys were used to seek feedback about the service. The registered manager was committed to the delivery of good quality care, and the continuous development of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 29 November 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.