The Moorings Retirement Home

Updated 23 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 9 February 2022 and was announced. We gave the service one days’ notice of the inspection.

Updated 23 February 2022

About the service

The Moorings Retirement Home is a residential care home providing personal care for up to 40 people aged 65 years and over including people living with dementia or a physical disability. At the time of the inspection there were 38 people living at the home.

The home is based over four floors. A passenger lift provides access to all upper floors. Most bedrooms had en-suite facilities and there is a variety of communal areas. Level access is available to an enclosed garden.

People’s experience of using this service and what we found

The environment was warm and homely. We observed positive communication between staff, people and their relatives. People and their relatives all gave us positive feedback about the home and told us that staff were kind and caring.

Individual and environmental risks were managed appropriately. People had access to any necessary equipment where needed, which helped ensure people were safe from harm. Staff had received fire safety training and knew what to do in the event of a fire.

Appropriate recruitment procedures were in place to help ensure only suitable staff were employed. There were enough staff to support people’s needs. Staff had received training and support to enable them to carry out their role safely. They received supervision to help develop their skills and support them in their role.

There were appropriate policies and systems in place to protect people from the risk of abuse and the management team and staff understood the signs to look for.

People were supported to take their medicines safely and as prescribed. They were able to access health and social care professionals if needed, received enough to eat and drink and were happy with the food provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's care plans contained detailed information about them and their care and support needs, to help staff deliver care that was individual to each person. The management team reviewed the

care and support provided to people to make sure it continued to meet their needs.

Staff showed an understanding of equality and diversity. People were treated with dignity, and their privacy was respected. Activities had been developed in line with people's wishes and there were varied and interesting options to promote people's health and well-being.

The management team (provider, registered manager, compliance manager and deputy manager) carried out regular checks on the quality and safety of the service and understood their regulatory responsibilities. People and their relatives said the management team were approachable and supportive. Staff were very positive about the management team and also told us they were supportive and approachable.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update) The last rating for this service was requires improvement (published 9 January 2019).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.