- Care home
Parton House
Report from 5 December 2023 assessment
Contents
Ratings
Our view of the service
Parton House is registered to provide accommodation for persons who require personal care for up to 36 people. The assessment commenced on 18 December 2023 and was completed on 5 January 2024. The assessment included a visit to the service by 2 inspectors and an expert by experience on 21 December 2023. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. We looked at 3 key questions: Safe, Caring and Responsive. Following the assessment, the service has received an overall rating of good for all quality statements assessed.
People's experience of this service
Throughout this assessment, we received positive feedback from people and their relatives. They told us they were supported by a consistent staff team who understood their needs and had been trained to support them. Staff had a good understanding of people's needs and promoted people's ability to make choices about their care. People told us they felt safe and were supported to live a busy and varied life. The registered manager had ensured the staff team understood their role and responsibilities to protect people from harm and report any concerns. People explained that they were treated with respect and without discrimination or judgment.