OSJCT Beckside

Updated 14 September 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

OSJCT Beckside is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with five people who used the service and 30 relatives about their experience of the care provided. We spoke with eleven members of staff including the operations manager, registered manager, head of care, senior care workers, care workers, the head cook and professionals who work with the service. We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with two professionals who regularly visited the service.

Updated 14 September 2021

About the service

OSJCT Beckside is a residential and nursing care home, providing personal and nursing care to 56 people at the time of the inspection. The service can support up to 58 people.

People’s experience of using this service and what we found

People received their medicines in their preferred and prescribed way, by trained and competent staff. Staff were recruited safely and had sufficient training to enable them to fulfil their role and meet people’s needs. Records showed adequate staffing was in place to meet people’s needs.

People were safe at the service as staff understood their roles in managing any possible safeguarding issues. The risks to people’s safety were assessed and measures were in place to mitigate risks and keep people safe. Staff employed safe practices to control the risks of infection at the service and there were processes in place to learn from incidents and accidents to reduce the risk of reoccurrence.

People’s nutritional and health needs were well managed and the environment they lived in was well maintained. The service had a number of communal areas for people to use, both inside and outside the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had the opportunity to voice their opinions on their care. People were supported to maintain relationships with their families, follow their hobbies and be involved in social activities.

People received care in a personalised way, care and support needs were planned with people to meet their specific needs, staff we spoke with showed a good understanding of people’s needs. Information in the care plans supported this.

Peoples end of life care was delivered with dignity and respect ensuring any advanced care decisions were met. The provider and staff demonstrated compassion and empathy for people to ensure a comfortable and dignified death. Staff also supported families during end of life care with respect and understanding.

People and staff told us the registered manager were approachable. The registered manager worked to provide an open person-centred approach to people’s care and worked with other health care professionals to achieve this.

Systems and processes in place ensured quality assurance was effective and supported staff to keep people safe. Quality assurance audits and checks were completed by the registered manager and provider, to identify areas of improvement and monitor key aspects of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 09 April 2020).

Why we inspected

This was a planned inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for OSJCT Beckside on our website at www.cqc.org.uk

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.