About the service OSJCT Beckside is a residential and nursing care home, providing personal and nursing care to 56 people at the time of the inspection. The service can support up to 58 people.
People’s experience of using this service and what we found
People received their medicines in their preferred and prescribed way, by trained and competent staff. Staff were recruited safely and had sufficient training to enable them to fulfil their role and meet people’s needs. Records showed adequate staffing was in place to meet people’s needs.
People were safe at the service as staff understood their roles in managing any possible safeguarding issues. The risks to people’s safety were assessed and measures were in place to mitigate risks and keep people safe. Staff employed safe practices to control the risks of infection at the service and there were processes in place to learn from incidents and accidents to reduce the risk of reoccurrence.
People’s nutritional and health needs were well managed and the environment they lived in was well maintained. The service had a number of communal areas for people to use, both inside and outside the home.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had the opportunity to voice their opinions on their care. People were supported to maintain relationships with their families, follow their hobbies and be involved in social activities.
People received care in a personalised way, care and support needs were planned with people to meet their specific needs, staff we spoke with showed a good understanding of people’s needs. Information in the care plans supported this.
Peoples end of life care was delivered with dignity and respect ensuring any advanced care decisions were met. The provider and staff demonstrated compassion and empathy for people to ensure a comfortable and dignified death. Staff also supported families during end of life care with respect and understanding.
People and staff told us the registered manager were approachable. The registered manager worked to provide an open person-centred approach to people’s care and worked with other health care professionals to achieve this.
Systems and processes in place ensured quality assurance was effective and supported staff to keep people safe. Quality assurance audits and checks were completed by the registered manager and provider, to identify areas of improvement and monitor key aspects of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 09 April 2020).
Why we inspected
This was a planned inspection based on the previous rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for OSJCT Beckside on our website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.