Background to this inspection
Updated
17 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 24 February 2022 and was announced. We gave the service a day’s notice of the inspection.
Updated
17 March 2022
About the service: The Evergreens is a care home. The home is registered to accommodate 25 people; at the time of the inspection there were 24 people aged over 65 living at the home.
People’s experience of using this service:
People received safe care and support living at The Evergreens. This was because the staff had received training in safeguarding adults and the service worked with health care professionals in meeting goals agreed and developed with people. The registered manager had also taken steps to maintain a safe environment for people.
The service employed sufficient numbers of staff to meet people’s assessed needs and the staff employed had been subject to robust recruitment procedures. Staff received appropriate training and supervision to support them in working with people living at the home.
Medicines were managed safely with staff receiving appropriate training.
People’s needs had been assessed and care plans developed with people’s consent. Some records had not been updated as quickly as required when people’s needs changed. This was an area for improvement.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People’s dietary needs were met and people were very satisfied with the standards of food provided.
People were highly complementary of the staff saying they were supportive, kind and respectful.
People were provided with a range of activities both within the home and in the local community.
The home was well led with good leadership from the registered manager and directors.
Rating at last inspection: When the service was last fully inspected we rated the service as Good (reported published 17 October 2016).
Why we inspected: This was a planned inspection based on the rating at the last inspection.
Follow up: We will continue to monitor intelligence we receive about the service until the next inspection. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk