Amberley Court Care Home

Updated 20 December 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Amberley Court is a ‘care home’. People in care homes receive accommodation and personal care as a single package under one contractual agreement dependent on their registration with us. Amberley Court is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. In addition, we reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service.

During the inspection

We spoke and spent time with 14 people who used the service about their experience of the care provided. We also observed interactions between staff and people who used the service. We spoke with 9 members of staff including the registered manager, deputy manager, carers and members of the domestic team. We reviewed a range of records. This included people's care records and medication records. We looked at a selection of staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were reviewed. Following the visits to the service, we spoke with 5 people’s family members by telephone to gather their views on the service.

Updated 20 December 2023

About the service

Amberley Court is a residential care home providing personal care for up to 39 people. The service provides support to older people over two floors, accessible by stair and passenger lift. At the time of our inspection there were 32 people using the service.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Medicines were managed safely within the service. People told us they felt safe living at Amberley Court. Procedures were in place for the reporting of incidents, accidents, and safeguarding concerns to prevent further occurrences.

People spoke positively about the support they received from the staff team and said they were treated with dignity and respect. Family members spoke positively about the service their relatives received. Effective procedures were in place for the safe recruitment of staff. Risks to people's health and wellbeing had been assessed and guidance was available for staff to support people safely.

Regular checks and maintenance of the service took place to provide a safe environment for people to live. Governance systems were in place to monitor and assess the quality of care people were provided with. People were consulted on a regular basis about their views on the service they received and to plan activities and events. Staff felt supported in their role and regular meetings took place to share information about the service. The registered manager worked in partnership with other external agencies and professionals to promote and meet the needs of people living at the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 21 March 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has not changed and remains good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Amberley Court on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.