Wold Haven

Updated 28 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 14 January 2021 and was announced.

Updated 28 January 2021

Wold Haven is registered to provide accommodation and care for up to 43 older people or people living with dementia. The service is located in the market town of Pocklington in East Yorkshire. It has two units; one unit has 37 bedrooms for people requiring residential care and the other unit has six bedrooms with reablement facilities, for short term care. At least three of these beds, and up to five sometimes, are used specifically as part of a multi-agency integrated care hub project, for short term care of people who need support to prevent an admission to hospital or to aid their transition back home after hospital. These are known as the ‘hub beds’. Accommodation is all on the ground floor and there is a courtyard and garden. At the time of our inspection 34 people were using the service.

At the last inspection in March 2015, the service was rated Good. At this inspection we found the service remained Good.

People told us they felt safe and well cared for. Staff received safeguarding training and knew how to report any concerns.

Staff had been recruited safely and there were enough staff to assist people in a timely way. The arrangements for supporting people with their medicines were safe.

Staff received a comprehensive range of training and their competence in the role was routinely assessed. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received appropriate support with their nutritional needs. People had very good access to a range of health services; there were effective links with the local GP practice and healthcare professionals visited the home on a daily basis.

People and relatives said staff were caring and we observed them to be kind, attentive and friendly. Staff treated people with dignity and respect. People were encouraged to be independent, and the support provided to people accessing the ‘hub beds’ in particular had enabled many people to regain their independence and return home to living independently. This had been achieved by excellent partnership working with other agencies.

People received personalised care. Staff were knowledgeable about each person’s needs and preferences. There was a good range of activities and people were supported to access the local community.

People told us the home was well-managed. There was a registered manager who was supported by three senior care officers. The quality assurance system in place included the completion of regular audits to check the quality and safety of care people received. People and staff were asked for their views and their suggestions were used to continuously improve the service.