The inspection took place on 26 March 2015 and was unannounced. The last inspection was on 6 May 2013 when the service met all of the relevant requirements.
Wold Haven is registered to provide care and support for up to 43 older people in the market town of Pocklington in East Yorkshire. The service has two units with accommodation and other facilities provided on the ground floor. One unit has 37 bedrooms and the second is a six bedded re-ablement unit with facilities for short term care for people who need support to return home or to prevent an admission to hospital or respite care. There is also a courtyard and large garden.
At the time of the inspection there was a person registered with the CQC as the manager of the service. However, we were told that the person had recently left the home and there was a new manager in post who was in the process of applying to be the registered manager. They had commenced in their role the week of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The Care Quality Commission monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. DoLS are part of the Mental Capacity Act 2005 (MCA) legislation which is designed to ensure that the human rights of people who may lack capacity to make decisions are protected. The majority of staff had completed training on the MCA and discussions indicated that there was a clear understanding of the principles of the MCA and DoLS.
People told us they felt safe living in the home. We found people were supported to reduce risks in their lives through risk assessments and staff were knowledgeable about people’s needs.
People were supported by staff who were correctly recruited, although not everyone felt there were enough staff. Staff received training and supervision to help make sure they could adequately support people.
People were supported by staff who were caring, polite and compassionate. People felt staff respected their privacy.
People were supported to have their needs met through a system of care planning. Not everyone could remember being consulted about this.
People received support to help make sure their dietary and health needs were met. This included when necessary accessing other health professionals.
People had given written consent to receive support when having their medication needs met in the home.
The manager was new in post but knew the home well. The service worked with other professionals to develop areas of support for people.
There were quality assurance systems in the home to help make sure people were consulted. However, not everyone could recall being asked their opinion of the home.