Background to this inspection
Updated
31 December 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on the 19 and 20 November 2015 and was unannounced; this meant that the staff and provider did not know we were visiting. The inspection was planned. On the first day of the inspection, the inspection team consisted of two inspectors, a specialist advisor within older people’s care and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
On the second day of the visit the inspection team consisted of two inspectors and the same specialist advisor.
Before the inspection we reviewed notifications and any other information we had received since the last inspection. A notification is information about important events which the service is required to send us by law.
We spoke with 16 people who were receiving care and support, seven relatives and two visiting healthcare professionals. We spoke with the registered manager and 22 other staff including deputy manager, care staff, chef and housekeeping staff. We reviewed six staff files and 10 care plans; we also looked at 31 medicines records within the service and cross referenced practice against the provider’s own policies and procedures.
Updated
31 December 2015
This inspection took place on 19 and 20 November 2015. It was an unannounced visit to the service.
We previously inspected the service on 06 November 2014. At that time we found that people were not consistently treated with consideration and respect in the way their care and support were provided. The provider sent us an action plan to tell us what action they were taking to ensure people were treated with respect and dignity. At this inspection we found that the provider had provided training for staff and we observed caring and compassionate care that did respect privacy and dignity.
Sunrise of Beaconsfield is a care home for older people some of whom are living with dementia. It is registered to provide accommodation for 93 people. At the time of our inspection 81 people lived at Sunrise of Beaconsfield. Accommodation for people is situated over two floors, an assisted living area and a dedicated dementia unit named the reminiscence neighbourhood.
The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service had a relaxed informal atmosphere; we observed people reading papers, books and engaging in meaningful discussions with each other.
People told us that they felt safe living at Sunrise; staff were knowledgeable on how to recognise signs of abuse and knew what to do if a concern was raised.
Risk assessments were conducted and reviewed. The premises were maintained to a high level and maintenance was undertaken as required without any restrictions.
People were supported by staff who respected dignity and supported people to be as independent as possible.
The service responded to changes in people’s health. Monthly healthcare reviews were undertaken. The service worked with a range of healthcare professionals to promote quality of life.
People had access to a wide range of activities both within the service and in the community. The service had its own minibus and supported people to maintain contact with the wider community.
People were supported by a provider that had systems in place to help continually improve the service it provided. Regular meetings were held with people, relatives and staff.