19 November 2015
During a routine inspection
We previously inspected the service on 06 November 2014. At that time we found that people were not consistently treated with consideration and respect in the way their care and support were provided. The provider sent us an action plan to tell us what action they were taking to ensure people were treated with respect and dignity. At this inspection we found that the provider had provided training for staff and we observed caring and compassionate care that did respect privacy and dignity.
Sunrise of Beaconsfield is a care home for older people some of whom are living with dementia. It is registered to provide accommodation for 93 people. At the time of our inspection 81 people lived at Sunrise of Beaconsfield. Accommodation for people is situated over two floors, an assisted living area and a dedicated dementia unit named the reminiscence neighbourhood.
The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service had a relaxed informal atmosphere; we observed people reading papers, books and engaging in meaningful discussions with each other.
People told us that they felt safe living at Sunrise; staff were knowledgeable on how to recognise signs of abuse and knew what to do if a concern was raised.
Risk assessments were conducted and reviewed. The premises were maintained to a high level and maintenance was undertaken as required without any restrictions.
People were supported by staff who respected dignity and supported people to be as independent as possible.
The service responded to changes in people’s health. Monthly healthcare reviews were undertaken. The service worked with a range of healthcare professionals to promote quality of life.
People had access to a wide range of activities both within the service and in the community. The service had its own minibus and supported people to maintain contact with the wider community.
People were supported by a provider that had systems in place to help continually improve the service it provided. Regular meetings were held with people, relatives and staff.