The Battersea Clinic Limited

Updated 24 March 2023

The Battersea Clinic Limited is located at 25 Patcham Terrace, Battersea, London SW8 4EX. The Battersea Clinic Limited is an independent provider of medical services. They describe themselves as a day centre for non-surgical and surgical services as well as consultations and treatments.

The service website can be accessed through the following link: https://realclinic.uk/

The Battersea Clinic provides services and treatment for cosmetic, ophthalmology and plastic surgery for people aged 18 and over.

The clinic is open from 8am to 6pm Monday – Friday, with patients sometimes staying as late as 10.30pm if they were recovering from day surgery. The clinic rarely opens on weekends but will make allowances on a case by case basis.

How we inspected this service

Before visiting, we reviewed a range of information we hold about the service and asked them to send us some pre-inspection information which we reviewed.

During our inspection we:

• Spoke with the registered manager/medical director and the CEO/surgical director face to face.
• Spoke with staff (clinical manager, operations manager and front of house lead)
• Reviewed files, practice policies and procedures and other records concerned with running the service.
• Reviewed a sample of service user records.
• Looked at information the service used to deliver care and treatment plans.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 24 March 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of The Battersea Clinic Limited on 9 February 2023. The Battersea Clinic Limited first registered with CQC in February 2022. This was the first CQC inspection of this location under the current CQC inspection methodology.

The registered manager is the anaesthetic director and medical director for the company. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The Battersea Clinic Limited provides a range of surgical and non-surgical treatments, for example HydraFacial and dermal filler which are not within CQC scope of registration, therefore we did not inspect or report on these services.

Our key findings were:

• The service provided care in a way that kept service users safe and protected them from avoidable harm.
• Service users received effective care and treatment that met their needs.
• Staff dealt with service users with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet service users’ needs. Service users could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

• Undertake 2 or more cycle clinical audits to ensure a continuous cycle of measuring performance and implementing improvements.
• Revisit risk assessments and registers regularly so that open actions can be closed and any new risks identified and addressed.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services