The Battersea Clinic Limited

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of The Battersea Clinic Limited on 9 February 2023. The Battersea Clinic Limited first registered with CQC in February 2022. This was the first CQC inspection of this location under the current CQC inspection methodology.

The registered manager is the anaesthetic director and medical director for the company. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The Battersea Clinic Limited provides a range of surgical and non-surgical treatments, for example HydraFacial and dermal filler which are not within CQC scope of registration, therefore we did not inspect or report on these services.

Our key findings were:

• The service provided care in a way that kept service users safe and protected them from avoidable harm.
• Service users received effective care and treatment that met their needs.
• Staff dealt with service users with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet service users’ needs. Service users could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

• Undertake 2 or more cycle clinical audits to ensure a continuous cycle of measuring performance and implementing improvements.
• Revisit risk assessments and registers regularly so that open actions can be closed and any new risks identified and addressed.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services