We carried out an announced comprehensive inspection at Sk:n Northampton Cheyne Walk on 1 March 2022.
The clinic was last inspected by CQC in December 2013.
We based our judgement of the quality of care at this service on a combination of:
- What we found when we inspected.
- Information from our ongoing monitoring of data about services.
- Information from the provider, patients, the public and other organisations.
How we carried out the inspection:
During the inspection, we visited all areas of the service. We spoke with the manager and a member of staff who was a brand lead. We also reviewed comments from patients collected by the service. We reviewed five sets of patient records.
We have rated this service as Good overall.
We found that:
- The service had good systems to ensure patients received safe and effective care and treatment.
- There was an effective system to identify and safeguard people from abuse.
- The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
- Staff involved and treated people with compassion, kindness, dignity and respect. Patient feedback received by the service supported this.
- Patients could access care and treatment within their preferred timescales.
- Staff in lead roles were visible and approachable. Staff expressed positive views on their working relationships with managers.
- There was a strong focus on continuous learning and improvement and staff’s professional development.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care