- Care home
Warrengate Nursing Home
Report from 6 December 2023 assessment
Contents
Ratings
Our view of the service
Warrengate Nursing Home is a care home providing personal and nursing care for people. The service provides support to people who have care needs, such as, diabetes and Parkinson’s disease. The majority of people were living with dementia or had deteriorating mobility. We completed this assessment between 06 and 19 December 2023 that included an onsite visit on 12 December 2023. Staff understood what constituted abuse and what to do if they suspected abuse was taking place. There were systems and processes in place to protect people from harm. There was sufficient numbers of care staff deployed at the service to meet people's needs. Assessments were undertaken to identify risks to people to keep them safe and staff understood what the risks to people were. Incidents and accidents were recorded, analysed and used to reduce the risk of them re-occurring. Recruitment practices were robust that ensured that only suitable staff were employed at the service. The service had a business contingency plan that identified how the service would function in the event of an emergency such as fire, adverse weather conditions, flooding or power cuts. The provider had systems in place to regularly assess and monitor the quality of the care provided. Staff told us they would report any concerns to their manager. Staff felt that management were very supportive. Staff told us they felt valued and supported.
People's experience of this service
People fed back they felt safe with staff and relatives said they felt assured their family members were safe and well cared for by staff. Comments included, “It’s safe here. They’re [staff] very nice” and “They [staff] never seem to lose their patience. There are (carers) always here. It’s very safe.” People told us they felt there were enough staff to support them. One person told us, “They [staff] come quickly, the staff are very good.” A relative told us… Where people required one member of staff to be with them all the time, this was in place. People and their loves ones were involved in assessing risks associated with people’s care. People were supported with the necessary equipment to access the home safely and independently where appropriate. People and relatives were able to approach the management team and felt confident any concerns would be listened to and addressed. People and relatives felt involved in the running of the service.