• Care Home
  • Care home

Riverside

Overall: Good read more about inspection ratings

Ramsgate Road, Louth, Lincolnshire, LN11 0NJ (01507) 608311

Provided and run by:
Linkage Community Trust

Latest inspection summary

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Background to this inspection

Updated 3 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

Riverside is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

A manager was registered with the Care Quality Commission. This means that they and the registered provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was announced. We gave the registered manager a short period of notice because people who live there were often out at work or engaging in leisure activities. We wanted to be sure they were offered the opportunity to participate in the inspection.

What we did:

Before the inspection, we received a completed Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We took the information in the PIR into account when we made our judgements in this report.

We reviewed other information we held about the home such as notifications. These are events that happen in the service that the registered provider is required to tell us about. We considered the last inspection report and information that had been sent to us by other agencies. We also had contact with commissioners who had a contract with the registered provider.

During the inspection visit we spoke with four people who lived at Riverside and observed how staff interacted with them. We also spoke with two staff members, the registered manager and briefly with a visiting family member.

We looked at the care records for two people and we undertook a tour of the premises with the registered manager. We also looked at records in relation to the management of the service such as quality assurance checks, staff recruitment and training records, safeguarding information and accidents and incident information.

Overall inspection

Good

Updated 3 April 2019

About the service:

Riverside provides accommodation, care and support for up to nine people who experience learning disabilities and/or autistic spectrum disorder. There were nine people living at Riverside on the day of the inspection visit.

The service worked within the principles and values that underpin Registering the Right Support and other best practice guidance. This ensured that people could live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

People’s experience of using this service:

• People received safe and effective care.

• People were involved in planning and reviewing the care and support they received.

• People were supported to develop their independence whilst remaining safe.

• Staff knew how to recognise and report issues of concern and potential abuse.

• Staff were well trained and supported to provide personalised care.

• Staff understood people’s choices and preferences and how to support them with decision making.

• The registered manager promoted a culture of openness and partnership working in which everyone’s views and opinions were respected.

• There were clear systems in place to monitor the quality of the services provided and actions were taken to improve services when any shortfalls were identified.

Rating at last inspection:

Riverside was last inspected on 12 May 2016 (report published 28/06/2016) and was rated good overall.

Why we inspected:

This was a planned inspection based on the rating at the last inspection. Riverside remained rated good overall.

Follow up:

We will continue to monitor intelligence we receive about Seaton House until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.