Updated 3 April 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector.
Service and service type:
Riverside is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
A manager was registered with the Care Quality Commission. This means that they and the registered provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
This inspection was announced. We gave the registered manager a short period of notice because people who live there were often out at work or engaging in leisure activities. We wanted to be sure they were offered the opportunity to participate in the inspection.
What we did:
Before the inspection, we received a completed Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We took the information in the PIR into account when we made our judgements in this report.
We reviewed other information we held about the home such as notifications. These are events that happen in the service that the registered provider is required to tell us about. We considered the last inspection report and information that had been sent to us by other agencies. We also had contact with commissioners who had a contract with the registered provider.
During the inspection visit we spoke with four people who lived at Riverside and observed how staff interacted with them. We also spoke with two staff members, the registered manager and briefly with a visiting family member.
We looked at the care records for two people and we undertook a tour of the premises with the registered manager. We also looked at records in relation to the management of the service such as quality assurance checks, staff recruitment and training records, safeguarding information and accidents and incident information.