Background to this inspection
Updated
17 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 9 March 2021 and was announced.
Updated
17 March 2021
About the service
Brownlow House Residential Care home is a residential care home providing personal care to 18 people who have dementia, a mental health condition and older people at the time of the inspection. The service can support up to 24 people.
Brownlow House Residential Care Home has accessible communal areas including bathrooms, a living room, a dining room and a conservatory used as an additional dining space and as an activities room. People’s bedrooms are spread across three floors with washbasin and toilet facilities.
People’s experience of using this service and what we found
People received safe care by suitably recruited staff who knew how to safeguard them from harm and abuse. People’s medicines needs were met safely. People were protected from the risk of infection. People’s health and safety was ensured, and incidents were investigated, and lessons were learnt to minimise their recurrence.
People’s needs were assessed and met by staff who received detailed induction, refresher training and regular supervision. People received effective care by staff who worked well with healthcare agencies to promote good health outcomes. People’s individual dietary needs were identified and met. People’s bedrooms and communal areas were accessible.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives found staff caring and kind and treated them with respect. People told us staff listened to them and involved the in the care planning process. People received a non-discriminatory service. People’s independence was respected and encouraged.
People told us their personal needs were met by staff who knew them well. People’s care plans were personalised. People were encouraged to partake in activities. People received visits from family and friends. People and relatives knew the complaints process. People’s end of life care wishes were explored and recorded.
People and relatives were happy with the home. The manager promoted a positive culture where staff felt supported and this helped achieve good outcomes for people. There were effective quality assurance systems in place to ensure the quality of the service. The manager worked with other organisations to improve care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 9 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.