Background to this inspection
Updated
22 June 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 30 March 2021 and was announced.
Updated
22 June 2022
Abbeydale is a residential care home providing personal care and accommodation for people aged 65 and over, some of whom may be living with dementia. The home can support up to 21 people. At the time of the inspection there were 20 people living at the home.
The home is a large terrace house set in a residential area of Palmers Green, North London. Bedrooms are located across two floors with a well-kept and accessible rear garden.
People’s experience of using this service and what we found
Feedback from people and relatives was positive. Relatives felt people were safe and well cared for at Abbeydale. People’s risks were assessed and staff given clear guidance. We saw people were given their medicines safely and on time. There were safely recruited, regular staff which meant people were able to build a rapport and good working relationship with them.
Relatives felt staff were well trained and we saw records of regular staff training. People were fully involved in choosing what they wanted to eat and both people and relatives were complimentary of the chef and the quality of food that was provided. People were actively supported to maintain their health and well-being through routine and specialist healthcare appointments.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People greeted staff warmly and staff often sat and chatted with people. Relatives felt there was a family atmosphere within the home and staff knew people well. We saw people were fully supported in following their faith if they wished. Staff promoted people’s independence in ways that meant something to the individual. There was a full activities timetable which people were able to take part in.
There was an open and inclusive culture within the home. People, staff and healthcare professionals were positive about how well the home was run. Feedback noted that communication was good and ‘nothing is too much trouble’. People experienced good care due to the good management oversight. There were various audits and ways of gaining feedback completed by the manager. Staff worked in partnership with other healthcare agencies to improve and maintain people’s quality of life.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 26 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.