Brian Hall - 1 Ratcliffe Road

Updated 1 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One adult social care inspector carried out this inspection.

Service and service type:

Brian Hall - 1 Ratcliffe Road is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The registered provider was an individual who managed the home on a day to day basis. Registered providers are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and the provider and person supported are often out. We needed to be sure that they would be available to speak with.

What we did:

During the visit we spoke with both the provider and the person supported. We also observed interactions between the person and the registered provider. This helped us understand the experiences of the person.

We looked at the person’s care records and discussed their activities and interests. We looked at records relating to the management of the service. We checked the environment and arrangements for meal provision. This enabled us to determine if the person received care and support they needed in an appropriate environment.

Updated 1 March 2019

About the service:

1 Ratcliffe Road is located in Solihull in the West Midlands. It is a semi detached house and is run as an ordinary domestic household. It is registered to provide accommodation to one person and there was one person living at the service at the time of our inspection.

People’s experience of using this service:

The person felt safe living at the home. The building was a family home the registered provider shared with the person they supported. We found it had been maintained, was homely and a safe place for people to live.

The registered provider was the person's carer. They did not employ any staff. Suitable arrangements were in place to protect the person and keep them safe.

The person was supported to have maximum choice and control of their life and they were supported in the least restrictive way possible. The provider respected and understood the person’s right to privacy and promoted their independence. The person chose to pursue a variety of hobbies and interests at home and in their local community.

The provider showed respect and kindness towards the person. The person was involved in making decisions about their care. The atmosphere was friendly and relaxed and we saw the person was comfortable in the environment. The provider knew how the person preferred their care and support to be provided.

The person’s nutritional needs were met and they chose what they would like to eat and drink. They were supported to maintain their health and well-being and the provider knew when to refer to other health professionals.

There were good opportunities for the person to discuss any concerns or ideas that they had about the service. The person had an advocate and knew how to make a complaint.

Rating at last inspection:

Good (Report published 01 April 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection. Ongoing monitoring included information that quality had improved. We checked this in looking at the quality and safety of the service.

Follow up: The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.