About the service: 1 Ratcliffe Road is located in Solihull in the West Midlands. It is a semi detached house and is run as an ordinary domestic household. It is registered to provide accommodation to one person and there was one person living at the service at the time of our inspection.
People’s experience of using this service:
The person felt safe living at the home. The building was a family home the registered provider shared with the person they supported. We found it had been maintained, was homely and a safe place for people to live.
The registered provider was the person's carer. They did not employ any staff. Suitable arrangements were in place to protect the person and keep them safe.
The person was supported to have maximum choice and control of their life and they were supported in the least restrictive way possible. The provider respected and understood the person’s right to privacy and promoted their independence. The person chose to pursue a variety of hobbies and interests at home and in their local community.
The provider showed respect and kindness towards the person. The person was involved in making decisions about their care. The atmosphere was friendly and relaxed and we saw the person was comfortable in the environment. The provider knew how the person preferred their care and support to be provided.
The person’s nutritional needs were met and they chose what they would like to eat and drink. They were supported to maintain their health and well-being and the provider knew when to refer to other health professionals.
There were good opportunities for the person to discuss any concerns or ideas that they had about the service. The person had an advocate and knew how to make a complaint.
Rating at last inspection:
Good (Report published 01 April 2016)
Why we inspected:
This was a planned inspection based on the rating at the last inspection. Ongoing monitoring included information that quality had improved. We checked this in looking at the quality and safety of the service.
Follow up: The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.