Glasshouse Hill

Updated 18 November 2023

Inspection team

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Glasshouse Hill is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and we looked at both during this inspection.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

Inspection activity started on 24 October 2023 and ended on 27 October 2023. We visited the service location on 24 October 2023. We spoke with 4 people who used the service and 6 relatives about their experience of the care provided. We spoke with 9 members of staff including care workers, registered manager and operations manager.

Updated 18 November 2023

About the service

Glasshouse Hill is a residential care home providing personal care to up to 11 people. The service provides support to people with acquired brain injuries. At the time of our inspection there were 9 people using the service.

People’s experience of using this service and what we found

People were safeguarded from abuse and avoidable harm. Risks to people were assessed and people were safe. Staff supported people to make decisions within the principles of the Mental Capacity Act (MCA). There were enough staff to meet people’s needs and staff were recruited safely. People were supported to receive their medicines safely. People were protected from the risk of infections, staff followed safe infection prevention and control practices. The home was visibly clean.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received person-centred care from staff who knew them well. The service focused on what was important to people and took account of their preferences. The provider and registered manager were committed to the continuous improvement of the service. People valued the service and said they would recommend it. Staff worked well with other services to ensure people received appropriate care which met their needs.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (Published 12 February 2019).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.