24 October 2023
During an inspection looking at part of the service
Glasshouse Hill is a residential care home providing personal care to up to 11 people. The service provides support to people with acquired brain injuries. At the time of our inspection there were 9 people using the service.
People’s experience of using this service and what we found
People were safeguarded from abuse and avoidable harm. Risks to people were assessed and people were safe. Staff supported people to make decisions within the principles of the Mental Capacity Act (MCA). There were enough staff to meet people’s needs and staff were recruited safely. People were supported to receive their medicines safely. People were protected from the risk of infections, staff followed safe infection prevention and control practices. The home was visibly clean.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received person-centred care from staff who knew them well. The service focused on what was important to people and took account of their preferences. The provider and registered manager were committed to the continuous improvement of the service. People valued the service and said they would recommend it. Staff worked well with other services to ensure people received appropriate care which met their needs.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service was good (Published 12 February 2019).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.