Background to this inspection
Updated
27 January 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 7 January 2021 and was announced.
Updated
27 January 2021
About the service
Eden Court is a care home providing personal and nursing care to 35 people aged 65 and over at the time of the inspection. The service can support up to 39 people.
The care home is purpose built. Bedrooms are situated on both the ground and first floor with communal lounges and a dining room on the ground floor.
People’s experience of using this service and what we found
People and their relatives were positive about the service and the care provided. One person told us, “It’s a fine place, clean, friendly and very professional. They become your family and you couldn’t ask for better.”
People told us they thought the food was good. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. There were suitable and sufficient numbers of qualified staff to support people in line with their assessed needs.
Staff were kind, caring and compassionate. The home was welcoming and friendly. It was clear people and staff had formed good relationships. People and relatives were involved in decision making. Staff respected people’s privacy and dignity.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in decisions about their care and support. The provider was working within the principles of the Mental Capacity Act.
The registered manager was proactive and people and staff knew them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 6 February 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.