- Homecare service
Prolife Healthcare Services
Report from 2 May 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 6 June 2024 to 10 July 2024. The assessment was prompted by concerns received about the mistreatment of international staff. CQC does not have powers under the Health and Social Care Act 2008 to investigate concerns relating to modern slavery, immigration, or international recruitment. However, the information shared can raise concerns about the safety of the service users, the risks to migrant workers, the financial viability of the service and the conduct and fitness of the provider. We undertook the assessment to explore these issues and to assess the impact on the care provided. We assessed 10 quality statements from the safe, caring, responsive and well-led key questions and found a good standard of care was being provided. Whilst we did receive concerns from 2 staff members, related to employment matters and issues related to their visa requirements, the vast majority of staff were happy with the support they received and told us Prolife Healthcare Services was a good company to work for. People also commented positively about the quality of care they received; this was reflected in the high level of satisfaction reported by people and their families about the care they received. The scores for these areas have been combined with scores based on the key question ratings from the last inspection.
People's experience of this service
Two Experts by Experience contacted people and their families by phone. They spoke with 9 people and the relatives of 10 other people; the feedback we received was mostly positive. We received very good feedback about the standards of care and the caring nature of staff. People told us they had regular carers, visits were on time and they did not feel rushed. People told us they felt empowered and their rights were respected. No concerns were reported about discrimination or any unfair treatment. People understood how they could raise concerns and told us how they would do this. They also told us the registered manager was approachable and they would recommend the service to others. Communication and language was a barrier for some people and was mentioned on 5 occasions; the registered manager was aware of this issue and was providing additional support to staff.