Prolife Healthcare Services

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People told us staff were kind and caring and were attentive to their needs. People told us they were supported to be independent and this included support to access the community if required. People were treated as individuals. We spoke with18 staff. Staff were mostly positive about the support they received.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were supported to be independent and they were also supported to access the community if required as part of their care and support.

People were supported to be independent. The registered manager provided examples of how they had requested further funding to support people’s access to the community. We spoke with 4 staff about supporting people to be independent; they gave examples to demonstrate their understanding of this. We also spoke with 6 staff about people’s right to refuse care if they chose to. Staff were able to explain how to respond appropriately to keep people safe in this situation.

We reviewed how people’s independence was supported in 2 people's care plans. One care plan clearly stated what the person could do themselves and what support was required. The second care plan clearly outlined what support the person required, however, lacked detail about what the person could do themselves. The registered manager updated the care plan during the on-site visit to capture this information.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We spoke with 18 staff about their experience of working for Prolife Healthcare Services; 16 were positive and told us it was a good company to work for. They told us, "In my experience the company is a good company to work for. The registered manager is very responsive. The care is very good," and, "Yes, the level of care is good and I have time to provide the care. I have no concerns about the service." Two international staff shared concerns about being poorly treated. We shared these concerns with UK Visa and Immigration (UKVI). This is the department within the Home Office who oversee and regulate the sponsor license and visas for international staff. The registered manager was not aware of any concerns from UKVI. They told us they had an open-door policy and encouraged staff to participate in the organisation. The registered manger explained how different working patterns and people working in the community could make it more difficult to provide additional support. The two main sources of support for staff, outside of 1-1 supervision, was the WhatsApp group and the out of hours on-call system where staff could call senior staff for support if required. Staff told us the support from on-call system was good. They commented, ‘‘Yes, I have the numbers and I have called many times. For example, 1 safeguarding issue and a second example where I had to call an ambulance after a fall. I can call or WhatsApp anytime," and, "Yes, there is an on call number that we can call anytime and the support is good." The registered manager gave examples of how they tried to encourage engagement with staff. A Christmas party was a success and staff requested support to play football together. The registered manager said, "We want our staff to be comfortable and happy. We do try and help staff as best we can."

The provider had a number of polices to support staff wellbeing and enablement. These included health & safety, lone working, modern slavery, equal opportunities, grievance and a stress policy. Staff were encouraged to be innovative and to suggest ways to improve the care provided to people and one staff had suggested playing board games with people to improve the social interaction between carers and people where appropriate; this was implemented by the registered manager.