Coppice Nursing Home

Updated 16 July 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of one inspector.

Service and service type

Coppice Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with six people using the service, two relatives of people using the service, an advocate for people in the home, and a GP. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We also spoke with seven members of staff including the registered manager, the regional quality auditor, the home’s administrator and nursing, care and domestic staff.

We reviewed a range of records. This included four people’s care records and multiple daily records and medicine administration records. A variety of records relating to the management of the service, including safety certificates, health and safety checks and policies and procedures were reviewed.

Updated 16 July 2019

About the service

Coppice Nursing Home is a residential care home providing personal and nursing care to 38 adults at the time of the inspection. The service can support up to 44 people. The home is a large converted residential building and accommodates people on two floors which are accessible by lift or stairs.

People’s experience of using this service and what we found

People were kept safe. Staffing levels meant people did not have to wait long when they needed support. People received their medicines as they were prescribed. Risks to people were assessed and regular checks were done to ensure the safety of equipment and premises.

People spoke highly of the food and a variety of culturally appropriate meals were available. People were supported to attend appointments with visiting dentists and opticians to the home. The home was decorated and adapted to suit the needs of the people living there.

We observed staff treating people in friendly, respectful ways. Staff engaged people in conversation and people living in the home clearly had a good rapport with staff. Relatives of people told us they were made to feel welcome.

People told us the activities arranged by the home were very enjoyable and suited people's interests. The home was responsive to people's changing needs and worked hard to accommodate them. When people neared the end of their life they were treated with dignity.

The registered manager was experienced and had encouraged an open culture in the home. Staff and relatives told us the registered manager was available if they wanted to discuss anything. The management team was keen to ensure the home continued to meet the needs of the people living there.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 21 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.