Bupa Centre - Bristol

Updated 27 March 2023

Bupa Centre Bristol is provided by Bupa Occupational Health Limited and operates from:

The Spectrum

Bond Street

Bristol

BS1 3LG

They are registered with CQC to deliver the following regulated activities: Treatment of disease, disorder or injury, diagnostic and screening procedures and family planning. They provide care and treatment to the whole population.

The service provides various specialist healthcare services: health assessments, fitness tests, GP services including menopause plan appointments, earwax removal, breast health checks, coronary and colon health checks, physiotherapy and workplace health services.

Clients can access the service Monday to Friday. Mondays from 8 am to 1:30 pm, Tuesdays, Wednesdays and Fridays from 8 am to 6 pm and Thursdays from 8 am to 8 pm.

The staff employed at the centre included: a lead physician, 15 doctors, five physiotherapy and musculoskeletal therapies team members including a consultant sports physician, eight health advisers and one health adviser team manager, and six administrative staff, including the administration team leader. The management was provided by a centre manager and health services manager.

How we inspected this service

We gathered and reviewed information prior to and during the inspection which was obtained from the provider. We asked the provider to return a provider information pack prior to the inspection and we reviewed it before the site visit. We spoke with the registered manager, medical director and other staff members and reviewed client feedback which had been obtained by the service.

To get to the heart of clients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 27 March 2023

This service is rated as Good overall. Previously, the Care Quality Commission (CQC) inspected the service on 8 January 2019 and the service was found compliant with regulations. This is the services first rated inspection since registering with CQC.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Bupa Centre – Bristol as part of our planned inspection programme.

Bupa Centre – Bristol is a private clinic offering a selection of health assessments and other services, including physiotherapy, musculoskeletal services, workplace health services and private GP services.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At Bupa Centre - Bristol services are provided to clients under arrangements made by their employer or an insurance provider with whom the servicer user holds an insurance policy. These types of arrangements are exempt by law from CQC regulation. Therefore, at Bupa Centre - Bristol we were only able to inspect the services which are not arranged for clients by their employers or an insurance provider with whom the client holds a policy.

The centre manager was registering to become the registered manager at the time of our visit. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service provided treatment in a way that kept clients safe and protected them from avoidable harm.
• Clients received effective care and treatment that met their needs.
• Staff dealt with clients with kindness and respect and involved them in decisions about their care.
• Clients could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services