We carried out an announced comprehensive inspection on 8 January 2019 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this service was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this service was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this service was providing caring services in accordance with
the relevant regulations.
Are services responsive?
We found that this service was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this service was providing well-led care in accordance with the relevant regulations.
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
Bupa Centre – Bristol is part of the Bupa Occupational Health Limited which provides private health assessments, occupational health service and an independent doctor consultation service.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in
Schedule 2
of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At
BUPA Centre Bristol
services are provided to patients under arrangements made by their employer or an insurance company with whom the service user holds a policy. These types of arrangements are exempt by law from CQC regulation. Therefore, at
BUPA Centre Bristol
we were only able to inspect the services which are not arranged for patients by their employers or an insurance company with whom the patient holds a policy.
The centre manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Fifteen people provided feedback about the service. The feedback was positive and cited the good practice experienced by patients they described the service as being professional and friendly, with several comments about being listened to and feeling very comfortable with the approach and manner to them from the staff.
Our key findings were:
·
There was a transparent approach to safety with demonstrably effective systems in place for reporting and recording incidents.
·
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
·
Information about services and how to complain was available and easy to understand.
·
All consultation rooms were well organised and equipped, with good light and ventilation.
·
There were systems in place to check all equipment had been serviced regularly.
·
Clinicians regularly assessed patients according to appropriate guidance and standards such as those issued by the National Institute for Health and Care Excellence.
·
The staff team maintained the necessary skills and competence to support the needs of patients.
·
The staff team were up to date with current guidelines and were led by a proactive provider.
·
Risks to patients were well managed for example, there was a quarterly emergency scenario exercise, in addition to yearly training, to ensure all staff could recognise and respond effectively to medical emergencies.
·
The provider was aware of, and complied with, the requirements of the Duty of Candour.
Professor Steve Field
CBE FRCP FFPH FRCGP
Chief Inspector of General Practice