Bupa Centre - Solihull

Updated 18 September 2019

BUPA Clinic – Solihull provides private GP consultations, health assessments, musculoskeletal and dermatology services at 47, Station Road near Solihull town centre. Appointments are available for GP appointments, health assessments and musculoskeletal services Monday to Friday and occasional Saturdays. Dermatology appointments are only available on Thursdays.

• Monday 8:00am - 5:30pm
• Tuesday 8:00am – 7pm
• Wednesday 8:00am – 5:30pm
• Thursday 8:00am – 8pm
• Friday 8:00am - 5:30pm
• Saturday 8:00am – 1pm (Adhoc Saturdays based on demand)
• Sunday Closed

There is no out of hours service at this centre, a voicemail message directs patients to whom to contact.

The location has 29 members of staff. The centre manager was supported by a health services manager. The clinical team is led by a lead physician with a team of seven GPs who undertake health assessments and private GP appointments. There are seven health advisors, an orthopaedic consultant, a musculoskeletal lead supported by two physiotherapists, a consultant dermatologist and a nurse. The administrative team is led by a senior administrator with a team of five administrative/reception staff. Those staff who are required to register with a professional regulator are registered with a licence to practice and their registrations were all up to date.

The service offers a range of health assessments which provide an overview of patients’ current health and potential future health risks and to highlight any necessary lifestyle changes. Dermatology services, private GP services, physiotherapy, sports physician consultations, seasonal flu vaccinations, travel vaccinations and workplace health services are also available. Children are not seen at this location.

How we inspected this service

Before visiting, we reviewed the information we hold about the service.

During our inspection we spoke with a range of staff, reviewed documents, including medical records, and comment cards where patients had shared their views and experiences of the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 18 September 2019

This service is rated as Good overall. (Previous inspection 24 July 2018 this service was not rated).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Solihull BUPA Health Centre

on 29 August 2019 as part of our inspection programme and to provide a rating.

This service is registered with CQC under the Health and Social Care Act 2008 for Surgical Procedures, Diagnostic and Screening and Treatment of Disease, Disorder or Injury. BUPA Centre - Solihull provides independent health assessments, GP consultations, musculoskeletal and dermatology services. The previous inspection also covered dental services, this service is no longer offered at this location.

The service is located in a purpose-built property with street level access to the whole building via a reception and waiting area. The building is fully accessible with lifts to all floors and accessible facilities. Patients are directed to the first floor where service areas have separate reception and waiting areas. There are also offices, staff facilities and consultation rooms on the second floor.

Services are available to any fee-paying patient. Services can be accessed through a membership plan or on a pay per use basis.

The centre manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Prior to our inspection patients completed CQC comment cards telling us about their experiences of using the service. We received feedback from 24 people which was wholly positive about the service. We received comments which stated staff were helpful and attentive. People told us they felt involved in decisions about their care and that staff were caring. They also commented on the cleanliness of the clinic.

Our key findings were:

• The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved.
• The service reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Services were provided to meet the needs of patients.
• Patient feedback for the services offered was consistently positive.
• There were clear responsibilities, roles and systems of accountability to support good governance and management.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care