• Doctor
  • Independent doctor

Bupa Centre - Solihull

Overall: Good read more about inspection ratings

47 Station Road, Solihull, West Midlands, B91 3RT (0121) 711 6400

Provided and run by:
Bupa Occupational Health Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Bupa Centre - Solihull on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Bupa Centre - Solihull, you can give feedback on this service.

29 August 2019

During a routine inspection

This service is rated as Good overall. (Previous inspection 24 July 2018 this service was not rated).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Solihull BUPA Health Centre

on 29 August 2019 as part of our inspection programme and to provide a rating.

This service is registered with CQC under the Health and Social Care Act 2008 for Surgical Procedures, Diagnostic and Screening and Treatment of Disease, Disorder or Injury. BUPA Centre - Solihull provides independent health assessments, GP consultations, musculoskeletal and dermatology services. The previous inspection also covered dental services, this service is no longer offered at this location.

The service is located in a purpose-built property with street level access to the whole building via a reception and waiting area. The building is fully accessible with lifts to all floors and accessible facilities. Patients are directed to the first floor where service areas have separate reception and waiting areas. There are also offices, staff facilities and consultation rooms on the second floor.

Services are available to any fee-paying patient. Services can be accessed through a membership plan or on a pay per use basis.

The centre manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Prior to our inspection patients completed CQC comment cards telling us about their experiences of using the service. We received feedback from 24 people which was wholly positive about the service. We received comments which stated staff were helpful and attentive. People told us they felt involved in decisions about their care and that staff were caring. They also commented on the cleanliness of the clinic.

Our key findings were:

  • The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved.
  • The service reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Services were provided to meet the needs of patients.
  • Patient feedback for the services offered was consistently positive.
  • There were clear responsibilities, roles and systems of accountability to support good governance and management.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care

24 July 2018

During a routine inspection

We carried out an announced comprehensive inspection on 24 July 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Prior to our inspection patients completed CQC comment cards telling us about their experiences of using the service. Twenty people provided wholly positive feedback about the service. We received comments which stated staff were helpful and attentive. People told us they felt involved in decisions about their care.

The centre manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved.
  • The service reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Services were provided to meet the needs of patients.
  • Patient feedback for the services offered was consistently positive.
  • There were clear responsibilities, roles and systems of accountability to support good governance and management.

The areas where the provider should make improvements are:

  • Arrange sepsis training for all staff at a level appropriate to their roles.

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice

July 24 2018

During a routine inspection

We carried out this announced inspection on 24 July 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser and a second CQC inspector.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Bupa Health and Dental Centre - Solihull provides private treatment to adults and children.

The service is located in a purpose-built property with street level access to the whole building via a reception and waiting area. The building is fully accessible with lifts to all floors and accessible facilities. Patients are directed to the dental, health assessment, musculoskeletal, dermatology and private GP service areas which have separate reception and waiting areas, staff offices, facilities and consultation rooms.

There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces, including two for blue badge holders, are available at the front and rear of the practice.

The dental team includes a dentist, a periodontist, two dental nurses and a receptionist. The practice has one treatment room.

The practice is owned by a BUPA and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Bupa Health and Dental Centre - Solihull is the centre manager.

On the day of inspection, we collected two CQC comment cards filled in by patients and spoke with two other patients.

During the inspection we spoke with periodontist, a dental nurse, reception staff and the centre manager. We looked at practice policies and procedures and other records about how the service is managed.

The dental service is open between 9am and 5pm Monday to Friday.

Our key findings were:

  • The practice appeared clean and well maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • The practice staff had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The provider was providing preventive care and supporting patients to ensure better oral health through advice and information leaflets.
  • The appointment system met patients’ needs.
  • The practice had effective leadership and culture of continuous improvement.
  • Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had suitable information governance arrangements.

30 July 2013

During a routine inspection

During our visit on 30 July 2013 we met with the registered manager, a cosmetic therapist, a health advisor and a member of the administrative team. On the day of our visit, dental staff were unavailable due to annual leave.

After our visit we spoke with eight people who used the service. Three from the dental service, four from the health assessment service and one from the cosmetic service. All people we spoke with were pleased with the treatment they had received. They had found the staff knowledgeable and friendly.

People we spoke with told us they had been provided with clear information about their treatment beforehand and the equipment that would be used during their treatment. One person said, 'They clearly explained everything, including costs.'

During our visit we saw the service was clean and tidy. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained. People we spoke with said the equipment used was clean. One person said, 'The whole place is always immaculate.'

BUPA - Solihull had processes in place to monitor people's views about the service offered. People told us they never had cause to complain about the service they had received. People told us they were satisfied with the service.

12 September 2012

During a routine inspection

We spoke with seven people who used the service, two from the dental service, two from the health assessment service, and three from the cosmetic service. All seven were pleased with the service they had received. They told us they had been fully informed about the treatment they were to receive and they found the staff to be friendly, knowledgeable and helpful.

People who use the service told us

'When you are there it's like you are the only person there that matters',

'I would recommend the service to anyone I know',

'I thought they were really nice and would have no hesitation in going back to them',

'The staff are absolutely fantastic, they are so kind, you're needs come first ' the service is fantastic'.

People we spoke with told us they had been provided with information about the equipment to be used and why. In their view the equipment was in a good condition and appeared clean.

Only one person told us that they had been given information about how to complain. Three said they had not received information about how to make a complaint, and three could not remember whether they had received information or not. All people we spoke with told us they would feel able to make a complaint if they had one.