Spen Court Care Home

Updated 7 May 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 22 April 2021 and was announced.

Updated 7 May 2021

About the service:

Avery Mews provides accommodation and personal care for up to 45 older people, including people who are living with dementia. At the time of our inspection there were 45 people living at the service.

People’s experience of using this service:

We have made a recommendation about the living environment on the subject of dementia.

There were systems in place to monitor the quality of the care provided although these had not picked up some areas that required improvement as identified in our report.

People told us they received safe care and were happy living there. Safe recruitment procedures were in place. There were enough staff to take care of people and staff received appropriate training. Staff were supported by the registered manager and were receiving formal supervision and annual appraisal where they could discuss their ongoing development needs.

Staff sought people's consent before providing care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff training in key areas was up to date.

People were treated with kindness and compassion. Staff respected people's privacy and dignity and people were supported to be as independent as possible. Staff had built positive and caring relationships with people.

People received personalised care that was responsive to their needs and preferences. It was clear from our conversations with staff they knew people’s needs well. People knew how to make a complaint, although nobody we spoke with had.

People were supported to access healthcare professionals.

People’s feedback was sought regularly and acted upon. We received positive feedback about how the service was managed.

Rating at last inspection:

At the last inspection the service was rated ‘good’ (report published 11 November 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection. This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people receive safe, high quality care. Further inspections will be planned for future dates.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk