The inspection visit was carried out by one inspector. During the inspection, they spoke with the home manager, a senior care assistant, 2 care assistants, three people who lived at the home and the relatives of two people. The inspector also looked around the premises, observed staff interactions with people who lived at the home, and looked at records.We considered all the evidence we had gathered under the outcomes we inspected.
We used the information to answer the five key questions we always ask;
' Is the service safe?
' Is the service effective?
' Is the service caring?
' Is the service responsive?
' Is the service well led?
This is a summary of what we found. The summary describes what we observed, the records we looked at and what people using the service, their relatives and the staff told us. If you want to see the evidence that supports our summary please read the full report.
Is the service safe?
People were cared for in an environment that was clean and hygienic.
There were enough staff on duty to meet the needs of the people who lived at the home.
One person's relative told us, 'They seem to have plenty of staff around and they're always friendly. He's enjoying the meals.'
Is the service effective?
We looked at four people's care files we saw their individual needs were assessed thoroughly and care and support was developed from an assessment of their needs.
One person's care records showed they were receiving care and treatment for a pressure sore. They had also lost weight in recent months. Their care records showed the pressure sores were now healing and they were gaining weight.
People were provided with a healthy nutritionally balanced diet to support their health, this protected people from the risks of inadequate nutrition and dehydration.
Is the service caring?
People were supported by kind and attentive staff who obviously knew people well. We saw that care assistants were patient and encouraging when supporting people.
The manager told us, 'The care here is 150%, I really can say that.'
The two relatives of people we spoke with all told us they were very happy with the care provided at the home. One person's relative told us, 'He seems to like it here and he's doing better than he was at home.' 'The staff here are always friendly. He's enjoying the meals.' Another relative told us "The care is good although they could do with more one to one activities."
The care assistants we spoke with told us they felt confident the service provided to people who lived at the home was good and they had a good staff team. When we looked around the home we saw people's bedrooms had been personalised and contained personal items such as family photographs.
Is the service responsive?
We saw from the care records that people's needs had been assessed before they moved into the home. Records confirmed people's preferences, interests and life histories had been recorded. The care, treatment and support provided at the home met their individual needs.
People had access to appropriate activities and were supported to maintain relationships with their friends and relatives.
Is the service well-led?
The home manager has held the position for a number of years since the home opened. Staff we spoke with told us they felt well-supported by the home manager. One of them said, 'The manager is really lovely; very approachable and encouraging.'