Park House

Park House is a residential care home. The home is registered to accommodate up to 20 older people in one adapted building. Nursing care is not provided by staff in the home. This type of care is provided by the community nursing service. At the time of this inspection there were 19 people living in the home.

People’s experience of using this service and what we found:

People felt respected and well cared for by staff who knew them well. Their relatives shared this sense of care and were confident that their loved ones were treated with dignity and respect.

Staff spoke about people with care and respect and felt respected themselves as part of a strong and committed team. They told us they were well supported by the registered manager and the owners.

The home was clean. Staff were carrying out additional cleaning to reduce the risk of cross infection. Cleaning chemicals used at the home were effective against Covid-19. Infection prevention and control audits took place.

Staff had received training on how to keep people safe during the Covid-19 pandemic and had plentiful supplies of personal protective equipment. Staff were seen to be wearing their PPE appropriately throughout our visit.

Staff, visitors and people were tested for Covid-19 in line with the government’s current testing programme. Visiting was being supported in a variety of ways to suit individual needs.

The size and layout of the home meant there were a variety of well - ventilated spaces available for people who wished to spend their time with others.

Why we inspected

We undertook this targeted inspection to follow up on specific concerns we had received about the treatment of people in the home. The overall rating for the service has not changed following this targeted inspection and remains Good.

CQC have introduced targeted inspections to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We found no evidence during this inspection that people were at risk of harm from this concern.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to Covid-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Park House on our website at www.cqc.org.uk.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Park House is a residential care home registered to provide accommodation and personal care for up to 20 older people. People at the home were living with dementia. The home does not provide nursing care. At the time of the inspection there were 20 people living in the home.

Rating at last inspection:

At our last inspection we rated the home Good (published 25 October 2016). We rated the key question: Is the service responsive? Requires Improvement at that time as we had some concerns about how people’s communication needs were being met.

At this inspection we found the shortfalls in the responsive key question had been addressed and the rating for that area of the service had improved.

Why we inspected:

This inspection was a scheduled inspection based on the previous rating.

People’s experience of using this service:

People were happy living at Park House. People felt safe and well cared for. Staff demonstrated a good understanding of the risks people faced in their day to day lives and the practical ways they could support them to minimise those risks to keep them safe. People received their medicines on time, at the correct dose and had regular medicines reviews.

People’s desired outcomes were known, and staff worked with people, relatives and relevant professionals to help achieve and review these. Staff had received the necessary induction, competency checks and ongoing training to help them meet people’s specific needs. People were encouraged and supported to retain their independence, develop new interests and live their lives as they wanted to live them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s individual communication needs were known, respected and met.

People were supported to maintain contact with those important to them including family and other people living at the home. Relatives felt welcomed and involved. Staff understood the importance of these contacts for people’s health and well-being. Staff and people were observed enjoying meaningful, compassionate and mutually beneficial interactions. Staff knew people well and what made them individuals.

The registered manager was respected by the staff and promoted and open and transparent culture. Management and staff understood their roles and responsibilities. Staff felt supported and valued. Annual feedback surveys were undertaken and analysed to ensure that people, relatives and staff could express their views and contribute to development at the home.

Quality and safety checks by the registered manager and other senior management helped ensure people were safe and protected from harm. This also ensured that practice standards were maintained and improved. Audits helped identify areas for improvement with learning from these shared with staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Park House provides accommodation and personal care to up to 20 older adults with dementia and learning disabilities. The accommodation was split over two floors with a management office being situated on the second floor. There were six bedrooms on the ground floor and 14 on the first floor. A passenger lift supported people up and down the stairs. 19 bedrooms were ensuite and one was not. There were two bathrooms which both had assisted baths and one level access shower room. The home had a kitchen and a multipurpose room. There was a communal living area and a separate dining room for people to come together.

The service did not have a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. A new manager had been recently recruited and was in the process of applying for their registration. The new manager had an interview arranged for the following week with a registration inspector.

Staff had a good knowledge of people’s support needs and received regular e-learning training as well as some training specific to their roles for example, end of life, nutrition and dementia. Staff told us however that they had not received any training around learning disability and felt that this would support them to deliver an even better service to some people who lived at Park House. Staff were aware of the Mental Capacity Act however training records showed that they had not received training in this.

We have made a recommendation about staff training on the subject of learning disabilities.

Park House was not always responsive to people’s communication needs. We observed on several occasions staff relying on verbal communication to interact with everyone who lived at the home however we found that some people’s care files reflected that their communication needs included; visual prompts, pictures and facial expressions.

There was a system in place for recording complaints which captured the detail and evidenced steps taken to address them. We noted that there were no recorded complaints for the past 12 months. We checked with the management and asked if this was correct. We were told about feedback received from a family and actions which the service had taken to address this but it had not been recorded as a complaint.

People and staff told us that the service was safe. Staff were able to tell us how they would report and recognise signs of abuse and told us they had received safeguarding training. We reviewed the training records which confirmed this.

Care plans were in place which detailed the care and support people needed to remain safe whilst having control and making choices about how they lived their lives. Risk assessments were completed, regularly reviewed and up to date.

Medicines were managed safely, securely stored, correctly recorded and only administered by staff that were trained to give medicines. Medicine Administration Records reviewed showed no gaps. This told us that people were receiving their medicines as prescribed.

Staff told us they received regular supervisions which were carried out by management. We reviewed records which confirmed this. A staff member told us, “I receive regular supervisions and find them useful”.

The service completed capacity assessments and recorded best interest decisions. This ensured that people were not at risk of decisions being made which may not be in their best interest.

People were supported to maintain healthy balanced diets. Food was home cooked using fresh ingredients and people said that they enjoyed it. Food options reflected people’s likes, dislikes and dietary requirements.

People were supported to access healthcare appointments as and when required and staff followed GP and District Nurses advice when supporting people with ongoing care needs.

People told us that staff were caring. We observed positive interactions between staff and people throughout the inspection. This showed us that people felt comfortable with staff supporting them.

Staff treated people in a dignified manner. Staff had a good understanding of people’s likes, dislikes, interests and communication needs. Information was available to people. This meant that people were supported by staff who knew them well.

People had their care and support needs assessed before using the service and care packages reflected needs identified. We saw that these were regularly reviewed by the service with people, families and health professionals when available.

People, staff and relatives were encouraged to feedback. We reviewed the findings from quality feedback questionnaires which had been sent to people and family. We noted that it contained mainly positive feedback.

Staff had a good understanding of their roles and responsibilities. Information was shared with staff so that they had a good understanding of what was expected from them.

People and staff felt that the service was well led. The manager and others in the management team all encouraged an open working environment.

The service understood its reporting responsibilities to CQC and other regulatory bodies and provided information in a timely way.

Quality monitoring audits were completed by the management team. The deputy manager reviewed incident reports and analysed them to identify trends and/or learning which was then shared. This showed that there were good monitoring systems in place to ensure safe quality care and support was provided to people.

We looked at four care records and spoke with five people who use the service. We also spoke with two people about their relative's care. We spoke with the owner, one visiting health professional and six members of staff. Three of the staff were carers, one was the registered manager, one a chef and another was an activities worker. We saw that people's care plans were clearly set out and people's needs met. The care plans included people's preferences and choices.

We saw that people were treated with respect, and that their privacy and dignity was valued and maintained. All the people we spoke to felt they were treated well; one person told us 'they help me in all ways; perfectly happy can't find any fault with them'. One of the relatives of people who use the service told us 'they can't do enough to help and they know the individual, which I like'.

Staff felt supported and received appropriate training to support them in their role. Staff were able to describe the agency's safeguarding procedures and their role in keeping people safe.

The views of people who use the service and their relatives and friends were surveyed and systems were in place to monitor the ongoing performance of the service.

People told us that the home was always clean. One person told us 'The cleaner cleans once a day but not at weekends. It is a good standard.' There were effective systems in place to reduce the risk and spread of infection.

There were effective recruitment and selection processes in place to recruit staff. People's personal records including medical records were accurate and fit for purpose.