Weymouth Manor

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

A lack of robust governance systems and processes meant managers could not always be assured staff had been suitably trained. However, we observed there were enough staff to meet the needs of people living at the home.

This service scored 59 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

We observed staff to be kind and caring and there were enough staff to meet people’s needs however, 1 person had to wait over 30 minutes to be assisted and this resulted in them becoming distressed. Staff supported people with their meals however, we observed people were not always provided with a choice. One person told us, “We used to get a choice, but not now.” We observed staff did not always offer alternative food when a person did not eat their meal. We reviewed this against written records and found records had not always been completed accurately. For example, we observed 2 people who did not eat their lunch and were not provided with an alternative. We reviewed their records and found staff had recorded the person had eaten it all, which was not accurate. This meant people were at risk of nurses and other healthcare professionals not being provided with accurate information they needed to make clinical decisions and placed people at risk of harm.

We were told agency staff were needed whilst the home recruited permanent staff. The manager told us, the staff used from agencies were provided with an induction before they started supporting people with their care needs however, the home was unable to provide us with a completed induction checklist for every agency member of staff. This meant the manager could not be assured agency staff had been provided with all the information they needed to provide person centred safe care. Dependency tools were used to review how many staff were needed to ensure people’s needs could be met. These had been completed weekly. One staff member said, “We review how many staff we need against the rota and once we have tried to cover shifts with our permanent staff, we asked our operations director to authorise the use of agency staff. They do straight away, then we call and request the agency staff we need. We only use agency staff who have been here before and our happy with the quality of their work.” Training records showed staff had completed training in relation to dignity, continence care, nutrition and hydration and, recording information however, staff told us they had concerns about the quality of the training. One staff member said, “It's all online and I believe this may be impacting on the quality of care staff provided.”

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.