Ridge House Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness and dignity by staff. We received positive feedback from people and their relatives and staff were clearly focussed on achieving positive outcomes for people. People were encouraged to be independent and we received positive feedback from healthcare professionals about observations they had made.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated kindly by compassionate staff. We received positive feedback from people and their relatives. A relative commented, “They [staff] are kind as far as we and a family are concerned.”

Staff told us that they aimed to achieve the very best for the people they supported. All of the feedback we received from staff during the assessment was positive and person focussed. One told us, “I love it here and I love the residents, they are my favourite people in the whole world.”

Feedback from the healthcare professionals we spoke with was positive in relation to staff interactions and the observations they had made when visiting Ridge House. One told us, “Residents always appears clean, well dressed, fed and hydrated. The residents always appear happy and well cared for when I have visited previously. The home is always clean and tidy.”

People were well supported by caring staff. Staff engaged well with people and listened to them attentively. Staff communicated well with people and responded to their need in a timely way. We observed positive relationships between people and staff.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and their relatives commented positively on the service. One relative when asked about independence told us, “Well I am very satisfied. They are good and I feel they respect him.” People were supported to maintain relationships important to them.

Staff we spoke with understood the importance of promoting independence and knew the people they supported well. Staff were able to give examples of how they would offer choices to people and gave examples of how they adapted their level of support to people based on their individual abilities.

We observed staff maximised peoples independence and offered choices throughout the day. All of the interactions and support interventions we saw were respectful. We observed people had access to activities in communal areas.

People’s individual choices and preferences were recorded within their care records. There was an activity schedule in place and there was a relationship with the local school who attended and sang songs with people.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.