Updated 3 November 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was carried out by two inspectors. One inspector conducted a site visit, and another carried out telephone calls to people, relatives and staff members to obtain their feedback.
Service and service type
Rustington Convalescent Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Rustington Convalescent Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave a short period notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed information we currently hold about the service which includes statutory notifications. This is information the provider is required to send us. We used all this information to plan our inspection.
During the inspection
We spoke with 5 people and 2 relatives about the service they and their loved one were receiving. We spoke with the registered manager, 1 nurse, and 2 care assistants. We spoke with 1 professional on site about their experience of working with the home. We contacted 3 professionals to obtain feedback about the home.
We reviewed records that included 3 people's care plans, risk assessments and medicine administration records. We also looked at records relating to the management of the service, including safety management records, quality assurance systems, and staff recruitment.