16 October 2023
During an inspection looking at part of the service
Rustington Convalescent Home is a residential care home providing personal care for to up to 30 people. The home primarily provides short term convalescence to adults following an operation, accident or illness, although short term respite care is also provided. At the time of our inspection there were 14 people using the service. The home is a Grade II listed building located on the Sussex coast. The home has 26 single rooms and two twin rooms, all of which had en-suite bathrooms.
People’s experience of using this service and what we found
People’s experiences at the home were positive. People told us that staff were helpful, caring and friendly in their approach and they provided a good standard of care and support. One person said, “The care and the place itself is charming.”
People told us they felt safe living at the home, and relatives said their felt that their loved ones were safely cared for. Risks to people’s health and wellbeing were assessed and mitigated by staff who knew them well. People were protected from the risk of abuse. There were enough staff to support people safely while staff had been recruited in line with the providers policy. People’s medicines were managed safely and effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People, staff and relatives spoke positively about the registered manager. Management were approachable and open to feedback and discussions about people’s care. The quality of people’s care was supported by effective quality assurance systems.
The registered manager encouraged feedback from people, staff and professionals involved in people’s care. Staff worked closely with health professionals and external agencies to promote good outcomes for people. People spoke positively about the openness, engagement and involvement of the registered manager. One professional said, “On each visit to Rustington Convalescent Home I have witnessed care and respect to all residents by all staff. The atmosphere is always welcoming and friendly and residents always seem happy and relaxed.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 24 August 2016)
Why we inspected
This inspection was prompted by a review of the information we held about this service.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service remained the same.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for ‘Rustington Convalescent Home’ on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.