- Care home
Shirley View Nursing Home
Report from 9 January 2024 assessment
Contents
Ratings
Our view of the service
Shirley View Nursing Home is a care home providing personal and nursing care to up to 22 people. The service provides support to older people, some of whom are living with dementia. At the time of our inspection there were 19 people using the service. Staff and managers understood their duty to safeguard people from abuse and protect them from harm. Staff had been trained to recognise and report the signs of abuse. Managers worked proactively with the relevant agencies when concerns were raised, to make sure people were safeguarded from further risk. There was a clear understanding of the Deprivation of Liberty Safeguards (DoLS) and this was only used when it was in the best interest of the person. Staff understood how to reduce safety risks, to keep people safe from injury or harm whilst ensuring people were not subject to any unnecessary restrictions. There were enough staff on duty to support people and meet their needs. Managers undertook robust checks to make sure staff were suitable to be employed and support people. Staff received regular and relevant training to meet people’s needs. Managers supported staff to continuously learn, develop and improve their working practices. Staff made sure people were supported to have choice and control and make decisions about how their care was provided. Staff supported people to be as independent as possible and respected their rights. Staff treated people equally and fairly and reduced the risk of them of being excluded from receiving care and support they were entitled to. People’s feedback was used to improve care to reduce any barriers people might experience due to their protected characteristics.
People's experience of this service
People were supported to live safely and comfortably at the service, free from abuse or harm. People were supported to understand safeguarding and how to raise concerns when they didn’t feel safe. People were involved in making decisions about how they wished to be supported to stay safe. People received prompt and appropriate support from staff and the staff team worked well together to provide this. People had choice and control about how they wanted to receive care and support from staff. People were encouraged and supported to do as much as they could for themselves, to maintain their independence. People’s family and friends were free to visit with them when they wished. There were no restrictions placed on when they could come. People undertook activities at the service and in the community which supported their independence, health and wellbeing.