Shirley View Nursing Home

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to live in a safe, inclusive environment in which they were treated fairly and free from the fear of being discriminated against. People were supported to understand their equality and human rights and how staff and managers would respect these. Managers made sure staff were given appropriate training and supported to treat people equally and fairly and reduce the risk of them of being excluded from receiving care and support they were entitled to. Managers used people’s feedback to improve care to reduce any barriers people might experience due to their protected characteristics.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s care records contained current information about their wishes in relation to how their social, cultural and spiritual needs should be met so that staff had access to information about how people should be supported with their specific needs. Training records showed staff received equality and diversity training as part of their role to help them make sure people were not subjected to discriminatory behaviours and practices. Records maintained about activities and events at the service, showed staff actively supported people to meet their specific needs by arranging special events and occasions to openly celebrate these in an inclusive way. For example, religious services took place at the service for those that wished to celebrate their faith. On the day of our visit, people were taking part in an activity to make kites to mark a popular festival in India which takes place in January, to help people learn more about each other and be accepting of each other’s differences and identities.

Staff understood people had a right to be treated equally and fairly, to receive care and support that met their specific needs. A staff member told us, “I make sure people are treated individually and meet their needs and preferences and that way people are always treated fairly and having their preferences met. I think everyone is treated fairly here and no one is left out of anything.” The registered nurse said, “I am always observing staff and people and making sure people are treated fairly and well by staff. We respect people’s choices so we respect their preferences for meals, religious beliefs and things like that.” The registered manager said, “We want people to be treated equally and fairly and people are encouraged to express their wishes and people are involved at all times. We have a diverse staff team. I get confidence from the feedback from people, families, and professionals that people are treated well and receive good quality care.”

People understood their right to be treated equally and fairly and were provided with the care and support they wanted based on their specific needs. People were engaged and supported by staff to be included and have the same opportunity as others to receive the care and support of their choice. A relative told us, “[Family member’s] rights are very much respected. The staff are respectful and know [family member] so well. Staff have a way of involving people and getting them all involved and included so they are not left out. For people who don’t want to be involved the staff still keep an eye on them and check on them.” Another relative said, “The staff know everybody and they know what people need and what they are trying to say to them. They seem to know people very well. They make sure they are always engaging with people. The staff make sure [family member] is always included in everything.” Another relative said, “They understand [family member’s] needs and they are caring and kind. If I have any concerns I can raise things. We talked about the menu and they are more than willing to cater for [family member’s] specific tastes.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.