Archived: Moorgate Croft

Updated 22 February 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We carried out this inspection on 15 November 2016 and was unannounced. This meant that the home’s staff and management did not know the inspection was going to take place. The inspection was carried out by an adult social care inspector.

Before the inspection, we reviewed the information that we had about the service including statutory notifications. Notifications are information about specific important events the service is legally required to send to us.

We spoke with people who were using the service at the time of the inspection, we spoke with staff, the home’s management team and a senior manager within the company.

We observed care taking place in the home, and observed staff undertaking various activities, including handling medication, supporting people to eat and drink, engaging in social activities and using specific pieces of equipment to support people’s mobility. In addition to this, we undertook a Short Observation Framework for Inspection (SOFI) SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

We checked records relating to the management of the home, including medication records, audits and personnel records. We also checked people’s care plans and monitoring documentation.

Updated 22 February 2017

We carried out this inspection on 15 November 2016. The inspection was unannounced, meaning that the home’s staff and management did not know the inspection was going to take place. The location was previously inspected in March 2016. At this inspection we rated the home “Good” overall, but identified a breach of regulation in relation to how it ensured people gave appropriate consent to their care.

Moorgate Croft is registered to provide residential care to 31 older people, including those living with dementia. On the day of the inspection 30 people were receiving care services from the provider.

Moorgate Croft is in Rotherham, South Yorkshire. It is in grounds shared with two other homes managed by the same provider, and is within walking distance of the town centre.

The home’s registered manager had left their post a short time before the inspection to manage another of the provider’s homes located within the same grounds. They had not formally notified CQC of this at the time of the inspection, and had not applied to cancel their registration A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People gave us positive feedback about receiving care at the home. They told us they liked the staff and management, and found them to be kind. We observed that at all times staff treated people with dignity and respect, and worked hard to ensure that people were cared for in a kind manner.

People told us that food in the home was good. People were offered a wide range of choice, and mealtimes were a pleasant experience. There were plentiful activities both within the home and in the local community, which people appeared to enjoy taking part in.

The provider had appropriate arrangements in place to ensure it complied with the requirements of the Mental Capacity Act 2005, making sure that people’s mental capacity was assessed, and acting accordingly.

We found that medicines were safely managed, and staff and the provider had a good knowledge of safeguarding and how to protect vulnerable people.

We saw that the provider managed risks safely, and where people were vulnerable to risk thorough assessments were in place.

Audits took place to monitor the quality of the service provided, and actions were devised from audits in order to ensure continuous improvement.

The home’s registered manager had left their post just before the inspection, however, they were still involved in the home to ensure a handover took place for the new manager. The new manager had been appointed and was in the process of making an application to CQC to become the registered manager.