15 November 2016
During a routine inspection
Moorgate Croft is registered to provide residential care to 31 older people, including those living with dementia. On the day of the inspection 30 people were receiving care services from the provider.
Moorgate Croft is in Rotherham, South Yorkshire. It is in grounds shared with two other homes managed by the same provider, and is within walking distance of the town centre.
The home’s registered manager had left their post a short time before the inspection to manage another of the provider’s homes located within the same grounds. They had not formally notified CQC of this at the time of the inspection, and had not applied to cancel their registration A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People gave us positive feedback about receiving care at the home. They told us they liked the staff and management, and found them to be kind. We observed that at all times staff treated people with dignity and respect, and worked hard to ensure that people were cared for in a kind manner.
People told us that food in the home was good. People were offered a wide range of choice, and mealtimes were a pleasant experience. There were plentiful activities both within the home and in the local community, which people appeared to enjoy taking part in.
The provider had appropriate arrangements in place to ensure it complied with the requirements of the Mental Capacity Act 2005, making sure that people’s mental capacity was assessed, and acting accordingly.
We found that medicines were safely managed, and staff and the provider had a good knowledge of safeguarding and how to protect vulnerable people.
We saw that the provider managed risks safely, and where people were vulnerable to risk thorough assessments were in place.
Audits took place to monitor the quality of the service provided, and actions were devised from audits in order to ensure continuous improvement.
The home’s registered manager had left their post just before the inspection, however, they were still involved in the home to ensure a handover took place for the new manager. The new manager had been appointed and was in the process of making an application to CQC to become the registered manager.