- Care home
The Minster
Report from 30 April 2024 assessment
Contents
Ratings
Our view of the service
The Minster is a residential care home registered to provide personal care for up to 10 people. The service specialises in providing care and support to adults who have a learning disability, autism and/or a physical disability. Most people had limited verbal communication. Accommodation is arranged over two levels with stairs providing access to the first floor. All bedrooms are for single occupancy and the service is staffed 24 hours a day. At the time of our inspection there were 10 people living at the service. We carried out our onsite assessment on 2 and 10 May 2024 to gather people’s experiences. Offsite activity started on 2 May 2024 and ended on 23 May 2024 We looked at 7 quality statements; Safeguarding, Involving people to manage risks, Safe and effective staffing, Assessing needs, Consent to care and treatment, Independence, choice and control and Equity in experiences and outcomes. At our last inspection in January 2018 the service was rated good. At this assessment the service remains good.
People's experience of this service
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. Right Support People were supported to be involved in decisions about their care and support. Staff were observed communicating with people in ways that met their needs and supporting people to make choices. Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. We observed people being involved in aspects of daily living. People were supported in ways that reduced periods of distress. People were clearly relaxed with staff and reassured by their presence. People were supported to access specialist health and social care support in the community. Right Care Care records were under review at the time of the assessment, and we identified areas where improvements were required to ensure safe consistent care was provided. People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. People were supported by enough staff who understood how to protect people from poor care and abuse. Right culture The service had a culture that was open, inclusive, empowering and person-centered. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff were positive about their work, the people they supported and how they were supported by the managers.