The Minster

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received care and support which was responsive to their individual needs. People were supported to access a range of activities and were able to receive any care and treatment they needed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were supported to access a range of activities to ensure people's diverse needs were met. People were supported to attend a church service on a regular basis. One person also told us they were being supported to arrange to go to a local school to read with the children. Relatives told us their loves ones were supported to access the community. One relative told us their loved one was “very grateful for going out and about.” Staff gave us examples of how they supported people to receive access to treatment whilst working with appropriate professionals. They told us how they were supporting people to overcome barriers to accessing health services for example supporting a person around their fear of attending health appointments. Another staff member also gave an example of how they are supporting a person to overcome a barrier when accessing the community.

Staff ensured people living at the service were able to receive any care and treatment they needed. Staff advocated for people when necessary to ensure people had the right treatment at the right time.

Processes were in place to ensure people’s rights and choices were promoted. This included communication support guidelines for each individual. These provided details regarding how best to communicate with people to ensure people were not disadvantaged because of communication challenges.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.