The Care Quality Commission
  • Care Home
  • Care home

Southampton Manor Care Home

Overall: Good read more about inspection ratings

111 Burgess Road, Southampton, Hampshire, SO16 7AG (023) 8070 6050

Provided and run by:
Willowbrook Healthcare Limited

Important: The provider of this service changed. See old profile
Important:

This care home is run by two companies: Willowbrook Healthcare Limited and Willow Tower Opco 1 Limited. These two companies have a dual registration and are jointly responsible for the services at the home.

All Inspections

During an assessment under our new approach

We carried out this assessment between 27 November 2023 and 4 January 2024. We looked at the following areas as part of the assessment, safe and effective staffing, medicines optimisation, involving people to manage risk, safeguarding, assessing needs, independence choice and control, equity in experience and outcomes. Southampton Manor Care Home is a care home that provides accommodation and is registered to provide nursing care to people. People told us that staff were kind, caring and considerate. They told us they were given choices about their care and were encouraged to remain independent in aspects of their daily life where possible. The service had recently experienced a significant growth in occupancy. This had resulted in some issues related to staff capacity to answer call bells in a timely manner when people requested assistance. The provider was working with staff and people to overcome issues and ensure robust staffing arrangements were in place. Risks related to people’s care were assessed and monitored. Staff had a good understanding of people’s needs which helped to reduce risks further. People were protected from the risk of suffering abuse or coming to avoidable harm. The provider had effective processes in place to recognise, report and act upon any safeguarding concerns related to people’s safety or welfare. People were supported to safely manage their medicines. We identified some areas where people’s medicines guidance could be improved. The provider was working with the dispensing pharmacy to update guidance. This work was in process at the time of our assessment. The provider had appropriate policies and procedures to ensure adjustments were made in line with people's needs arising from equality characteristics. People’s needs were assessed using recognised assessment tools and there were systems in place to ensure staff could meet people’s needs when they changed.

20 February 2024

During a routine inspection

This inspection took place on 15 and 30 August 2018 and was unannounced.

Sunrise of Bassett is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

This care home is run by two providers: Sunrise UK Operations Limited and Sunrise Senior Living Limited. These two providers have a dual registration and are jointly responsible for the services at the home. This report is in relation to Sunrise Senior Living Limited. A separate report has been produced for Sunrise UK Operations Limited.

Sunrise of Bassett accommodates up to 104 people in one adapted building over four floors. The first three floors were designated for ‘Assisted Living’, where people had a range of care needs but could carry out various aspects of daily living independently. The top floor was called the ‘Reminiscence Floor’, this had been designed as a living space suitable for people living with dementia. There were 69 people at the service at the time of inspection. People living at the service were older persons, some of whom were living with dementia.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons.' Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There was a clear management structure in place. There were effective governance systems in place to monitor the quality of care. The registered manager oversaw a programme of audits and checks that ensured the home was safe and they had an insight into the day to day culture of the service.

The service worked in partnership with different stakeholders to contribute to many research studies relevant to people at the service. This included trialling new technologies which promoted people’s independence and piloting new approaches to effective care for people living with dementia. Some of these studies were either in their early stages or the technology was not continued after the initial trials, therefore, it was too early to evaluate whether these have resulted in beneficial outcomes for people.

People told us the registered manager was approachable and competent in their role. They felt confident that their concerns and feedback would be listened to.

The registered manager assessed and monitored staffing levels to ensure sufficient numbers were available to support people’s needs. Staff employed had gone through relevant recruitment checks which considered their skills, work experience and character. This helped to ensure they were suitable for their role.

There was mixed feedback about how effectively the call bell monitoring system was answered. The registered manager had met with people to discuss concerns and put processes in place to monitor how quickly call bells were attended to.

People told us that staff were friendly and treated them with dignity. Staff were knowledgeable about people’s needs and understood how to provide personalised care.

Where people received care at the end of their lives, they were treated with compassion.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s care plans reflected their backgrounds, preferred routines and communication needs. The registered manager monitored care through an electronic monitoring system. This enabled them to quickly identify changes in people’s health to ensure appropriate medical advice was sought. The provider had established good working relationships with healthcare professionals including regular GP visits to the home.

The registered manager had worked hard to involve people in the running of the service, by setting up a variety of methods to gain people’s feedback. The registered manager was keen for people to be as involved as possible and had established links with the local community to provide resources and activities for people to participate in.

People told us there were a wide variety of activities available. People’s needs varied greatly at the service. This meant that some activities were organised specifically for people living with dementia.

There were systems in place to safely manage people’s medicines. The registered manager carried out audits and checks that were effective in identifying errors. When errors occurred, the registered manager took appropriate medical advice and supported staff to access training a to help ensure they possessed the necessary skills and knowledge.