Southampton Manor Care Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out this assessment between 27 November 2023 and 4 January 2024. We looked at the following areas as part of the assessment, safe and effective staffing, medicines optimisation, involving people to manage risk, safeguarding, assessing needs, independence choice and control, equity in experience and outcomes. Southampton Manor Care Home is a care home that provides accommodation and is registered to provide nursing care to people. People told us that staff were kind, caring and considerate. They told us they were given choices about their care and were encouraged to remain independent in aspects of their daily life where possible. The service had recently experienced a significant growth in occupancy. This had resulted in some issues related to staff capacity to answer call bells in a timely manner when people requested assistance. The provider was working with staff and people to overcome issues and ensure robust staffing arrangements were in place. Risks related to people’s care were assessed and monitored. Staff had a good understanding of people’s needs which helped to reduce risks further. People were protected from the risk of suffering abuse or coming to avoidable harm. The provider had effective processes in place to recognise, report and act upon any safeguarding concerns related to people’s safety or welfare. People were supported to safely manage their medicines. We identified some areas where people’s medicines guidance could be improved. The provider was working with the dispensing pharmacy to update guidance. This work was in process at the time of our assessment. The provider had appropriate policies and procedures to ensure adjustments were made in line with people's needs arising from equality characteristics. People’s needs were assessed using recognised assessment tools and there were systems in place to ensure staff could meet people’s needs when they changed.

People's experience of this service

People's feedback about the quality of care and staff was positive. However, people told us they had frequently experienced extended waiting times when using the providers call bell system to seek staff assistance with tasks or support. People told us they received appropriate support to manage their medicines and that they felt safe living at the service. They told us that their needs were assessed, and they were involved in making choices about their care. The provider made appropriate adjustments for people's needs arising from equality characteristics, responding in particular to people's individual needs.