Southampton Manor Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider had policies and procedures to identify people who are most likely to be subject to inequality in experience or outcomes. This helped to ensure their care was planned and delivered in response to this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider had a process to support people to voice their opinions and actively give feedback about care. This included residents’ meetings, a residents’ council and individual reviews of their care with staff. The provider had policies and procedures around equality and diversity and recognised where people required specific adjustments to help ensure they did not suffer discrimination.

People told us they did not suffer from discrimination and that staff were open to their feedback. They told us staff were receptive to their needs and intuitive in recognising how they wished to be cared for. Comments included, “Staff notice what we prefer or if we want something done differently."

Staff told us they were encouraged to provide personalised care based on people’s individual needs. Comments included, “I personalise it. Try to find out what they like or don’t like. I’ve learnt how to knit and crochet as it helps to be able to talk to residents if they have the interest.” Staff had a good understanding of equality and diversity and were conscious of ensuring people did not suffer from any form of discrimination. Comments included, “We cannot discriminate. Whatever needs [people have] we personalise care to make sure they get what they need."

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.