Shire Oaks Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported in a kind and caring way by staff that knew them well and they liked. People’s individual needs were considered, and they were treated with dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and relatives were happy with the care they received. One person told us, “Staff understand me, and I can talk to them.” A relative commented, “The staff here are lovely. They are very loving and accepting. They love him to bits.”

Leaders and staff were able to give us examples of when people were treated with kindness and dignity. One staff member said, “We give people space when needed, sometimes when we are on a 1 to 1 with people, they ask for some privacy so we would observe from a safe place.”

As part of this assessment, we asked for feedback from the local authority and the integrated care board. The feedback was generally positive. No concerns were identified with the care people received or how they were treated.

We did not observe anything of concern during our site visit. Staff spoke with people in a friendly and caring manner.

People told us they were treated as individuals. One person said, “Sometimes I am a fussy eater, but at mealtimes they help me by cutting the food.”

Staff and leaders were able to tell us how they treated people as individuals. Staff told us how they considered people’s individual choices and preferences and why this was important to them. The registered manager explained to us the importance of people having their own individual spaces away from communal areas, they told us how people used other areas of the home to relax.

We did not observe anything of concern during our site visit. The care and support people received was individual.

There were systems in place to ensure people’s individuals needs and preferences were considered. This included ensuring they worked with people to develop care plans and risks assessments for them.

People and relatives felt they were involved with their care. People confirmed they had the opportunity to attend meetings to discuss their care. One person said, “The good thing about this place is I feel safe here, they have Sky TV, and there’s always a basket of fruit in the room.”

Staff and leaders were able to tell us how people were offered choice and control and how they were encouraged to remain independent. Once staff member said, “We encourage people to do what they can themselves, we try not to do things for people.”

We did not observe anything of concern during our site visit. We saw people were offered choices about the staff that supported them and how they spent their day.

People were involved with their care, and this allowed people to have choice and control over this.

People raised no concerns with how their care needs were responded to. A person commented, “It’s good. I’m much better now.”

Staff and leaders were able to demonstrate to us they understood people’s needs and how they responded to any changes. A staff member told us, “We have a handover where we discuss people and if anything has changed, we can use this to change the way we work, for example, if someone has a new diet.”

We did not observe anything of concern during our site visit. The care and support people received was responsive.

The registered manager discussed the importance of the workforce and how they considered their wellbeing. They told us they had a range of incentives for staff, this included, flexible working, employee of the month and employee of the year. Staff felt supported by the home and the registered manager and felt it was a good place to work.

There were systems in place to ensure staff were recognised, this included incentives for staff.